If your Sezzle Virtual Card details are missing, you cannot place new orders, and if you attempt to make a Sezzle purchase, it will be declined. Listed below are a few common reasons why virtual card details may be hidden:
Outstanding Failed Payment(s)
If you have any outstanding failed payments on your account, you must pay them off in full to view your card details again. You can learn more about failed orders here.
Unpaid Rescheduled Installment(s)
If you have any installments on your account that you have rescheduled, you will need to pay these off in full to view your card details again. You can learn more about rescheduling payments here.
Locked Virtual Card
If you fill out the "Report a Problem" form on the Sezzle Card tab of your app or lock your card, you cannot view your virtual card details. If you have submitted the "Report a Problem" form, your card will be unlocked when our team has finished their investigation. If you have locked your card manually in the app, navigate to the Virtual Card tab and unlock the card. To learn more about locking your virtual card, visit this article.
No Debit or Credit Card Linked
If you do not have a credit or debit card linked to your account, you cannot place new orders with Sezzle. Add one to your account, and your virtual card details will appear. Learn more about adding payment methods to your account here.
If you cannot view your virtual card details unrelated to the above items, review the common reasons for order declines for the next steps - Why was I declined for an order?