When a payment attempt fails for various reasons, including but not limited to insufficient funds, incorrect account details, or an expired payment method, a failed payment fee may be applied to the account. A late payment fee may also apply if the failed payment is not paid by its original due date* or remains unpaid at the time the grace period expires.
Learn more about fees here. Other things to note when a payment fails:
- New purchases and other payment reschedules are not authorized until the failed/late payment is corrected and fully processed.
- When you enroll a Payment Method in any of the electronic payment channels, you authorize us to process such payments using the Payment Method details provided by you.
- There is no way to interrupt or accelerate the payment processing time once it has begun, nor can we cancel it to change the payment method.
How to Update the Payment Method
To resolve any failed payments, go to “Active Orders,” select the order, and click “Make a Payment.”
Why did my payment fail?
There are a few reasons why we will consider a payment failed and, if not corrected on its due date* or within any state-required grace periods, mark it as “late.” Below, we have outlined two of the most common reasons:
| Insufficient Funds/Bank Decline |
If we attempt to collect using the payment method set as default for scheduled installments and receive a message from the financial institution that declines the payment method. This could be for a few reasons, including the following:
Your financial institution should explain why a payment request that you made was not honored by your bank. |
| Payment Information Incorrect or Expired |
If the information associated with the payment method for the due installment is incorrect or expired. Be sure to confirm all of the following information regarding the payment method you are attempting to use to pay an installment:
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*A payment’s due date is considered within that date in Universal Coordinate Time (UTC). Learn more about UTC time conversions here.
How do I prevent failed payments in the future?
- Confirm that you are receiving payment reminder notifications. Check that you haven’t marked our texts or emails as “spam” or have been sent to your junk folder.
- Be sure there are always sufficient funds on your default payment methods.
- Ensure the payment information on your account is accurate and up to date.
I made a payment; why is it still showing as "late" in Sezzle?
If you’ve attempted to correct a failed or late payment and your Sezzle account still reflects the payment as “late,” please wait at least 24 hours before attempting again. The payment may be in “processing” and will not update automatically. Refer to emails from Sezzle that state that your payment is being processed for confirmation that we have received it. Learn more about processing payments here.
Please note that some payments, depending on the bank, credit union, or credit card issuer, may take longer than others to fully process. The processing timeframe begins the first full business day after the payment has been made. For example, if you made your payment after business hours on a Friday or over the weekend, your payment will begin processing on Monday.