Submit a request

Your email address

Your name

Phone number

Category

What kind of issue are you having?

Please select the option that best describes your issue.

Do you know your PIN?(optional)

Have you attempted to reset your PIN on the login page?

Are you receiving our PIN reset text messages?

Are you receiving our PIN reset emails?

What account information would you like to change?

Have you attempted to change it in your dashboard?

What is the name currently associated with your Sezzle account?

What name would you like to use on this account?

Do you have any orders with unpaid installments?

Please select the option that best describes your issue.

What information do you want to update?

What type of payment method would you like to add?

Do you have another payment method on file?(optional)

How can we help?

Can you provide us with the merchant associated with this payment?

Was this payment affected by a chargeback?

What kind of fee do you have a question about?

Please select the option that best describes your issue. (optional)

What kind of information on limits or declines are you looking for?

Are you still being charged after the decline occurred?(optional)

What kind of checkout issue are you having?(optional)

Did you receive an error message at checkout?

Please include a screenshot of the error message you received, or tell us what it said here(optional)

Have you reached out to the merchant?(optional)

Please list the name of the merchant associated with this order(optional)

What type of order are you expecting a refund on?

Please select an issue

Which statement best describes your issue?(optional)

Please select the option that best describes your issue. (optional)

Please select the option that best describes your issue.

Is this a Target order?(optional)

Please select the option that best describes your issue.

Have you reached out to the merchant?(optional)

Looking to return or exchange an order.(optional)

Have you reached out to the merchant?

Please provide the name of the merchant associated with this order.

Have you reached out to the carrier?

Please select the option that best describes your issue.

What part of the order is damaged?

Please select the option that best describes your issue

Please select the issue you are having with in-app-only purchases

Please provide the name of the merchant associated with your gift card purchase.

What kind of sign-up issues are you having?

What kind of Virtual Card issue are you experiencing?

Please select the option that best describes your issue

Please include a screenshot of the error message or copy/paste what it said here(optional)

Please select the option that best describes your issue(optional)

Is this a target order?

What kind of information are you looking for?(optional)

Having issues with SSN verification?(optional)

Looking to dispute a report on your credit history?

Please select the option that best describes your issue

Do you have a Sezzle account?

Please list the exact amount & date of the unrecognized charge, as well as the last 4 digits of the card or bank account

Amount

Please provide the name of the merchant associated with the unrecognized order

Please select the option that best describes your issue

Last 4 of Payment Method

Date of Charge

Have you reached out to the merchant?(optional)

What is the name of the merchant associated with this order?

If you have it, please include the tracking information you received from the merchant upon placing the order

Have you reached out to the merchant?

If you have it, please include the tracking information you received from the merchant upon placing the order(optional)

Please provide the name of the merchant associated with this order

Reached out to the carrier?

Question

Details

Please let us know what specifically you have questions about - the more detail, the better!

Attachments(optional)

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