Adding a New Card
Here are a few common reasons why a card may be rejected by our system:
- The information was entered incorrectly. Please verify that the card number, expiration, and CVV (three-digit code on the back for most cards) are all correct. If your card is set to expire within the next 60 days, our system will not allow this card to be added. If this is the case, please attempt to add a different payment method.
- The billing address does not match what the financial institution has.
- The card itself is being declined.
Unfortunately, we do not have specific information as to why your card may be getting declined. If all information is correct and it is still not working, please contact your bank directly for additional information as to why your card is unable to be verified or attempt to add a different card or bank account.
Updating a Card on File
If you are having difficulties updating your card information on file. Please follow the steps below:
- Upload a completely different payment method to your Sezzle account. Because you must have at least one debit/credit card on file, adding a new card first will allow you to remove the card with the incorrect information (step 2).
- Remove the card on file that contains outdated information.
- Add your card back to the account with the updated information. All the card details, including the billing address, must match what the financial institution has on file.
Additionally, orders cannot be placed using a prepaid card, so if you are replacing a prepaid card, please add a debit or credit card instead.