If you experience any order issues while using Sezzle Premium or Anywhere, like not receiving your order, receiving the wrong items, or wanting to make a return, you must contact the merchant directly. These stores typically have their policies and contact information on their website, usually under "Policies" or "FAQ." Provide them with the last 4 digits of your Sezzle Virtual Card or the gift card used so they can look up your order and assist.
Additionally, if they sent you an email with an order number, that may help them find your order. Please do not give them your Sezzle order number or have them look you up through Sezzle, as they will not have a record in their system.
If the merchant issues a refund on an order placed with a gift card, the merchant will most commonly issue you store credit. No changes will be made to your Sezzle account if store credit is issued. We recommend you read the merchant's policies regarding orders on gift cards to learn more. The gift card itself (so the order within Sezzle) will never be refunded.
Anywhere is available for U.S. Shoppers only. If enrolled, Sezzle Premium and Anywhere are accessible in the Sezzle app. These BETA versions are currently being tested, and because of this, availability and pricing plans may vary by individual.