If you are looking to return or exchange an order where Sezzle was used as the payment method, you will need to reach out to the merchant directly to initiate the return. You will then need to follow all merchant instructions and policies on how a return should be sent back to the merchant. Once the merchant receives the return or exchange and initiates a refund, it will follow our normal refunding process, which you can learn more about here.
When returning an order, be sure to follow the instructions below:
- Follow the merchant's return instructions
- Request a tracking number
- Check your customer dashboard for updates
- Reach out to us (if needed)
Follow the merchant’s return instructions
Returns are subject to each store’s policies, so please check the store’s website for more information and instructions on how to make a return. If a return is made outside of the merchant's policies, Sezzle will not be able to refund the order.
Some merchants require an RMA (return merchandise authorization), have a specific location to which returned items must be mailed, or have fixed timelines regarding when returned items must be received. Additionally, if an item is considered a "final sale," it often can't be returned under any circumstances.
We strongly advise against mailing an order marked "return to sender," as it may go to the wrong destination and void the return.
Request a tracking number
If you're mailing an order back to a merchant following their return policies, use a carrier that provides you with a tracking number for proof of delivery back to the merchant. If the merchant does not recognize your return, we can only assist further if you provide us with the package tracking information. If you have returned an order to the physical store, please keep proof of the return until it has been processed.
Check your Customer Dashboard for updates
Once the merchant sends us a refund, we'll let you know. Your payment plan will be updated automatically, and we will send you an email detailing exactly what’s changed. If you have any questions regarding your return or refund eligibility status, please get in touch with the merchant directly. You can learn more about refunds here.
Reach out to us
If your installment due date is approaching and you need extra time to finalize your return, use this link to learn how to reschedule your installment.
If you have returned an item per the merchant's policies and they have not initiated a refund or responded to your messages, please follow the instructions here to file a dispute, and our team would be happy to help.