Contact the merchant directly for their return instructions and policies to initiate a return. Once the merchant receives the return or exchange and initiates a refund, if necessary, the refund and/or alternate merchandise will make its way to you.
When returning an order, be sure to follow the instructions below:
- Follow the merchant’s return instructions.
- Request a tracking number for proof of return.
- Check your Customer Dashboard for updates.
- Reach out to us.
Follow the merchant’s return instructions.
Returns are subject to each store’s policies. For example, some merchants require an RMA (return merchandise authorization), have a specific location to which returned items must be mailed, or have fixed timelines regarding when returned items must be received. Additionally, if an item is considered a "final sale," it often can't be returned under any circumstances.
We strongly advise against mailing an order marked "return to sender," as it may go to the wrong destination and void the return.
If a return is made outside the merchant's policies, Sezzle cannot refund the order.
Request a tracking number for proof of return.
If you're mailing an order back to a merchant following their return policies, use a carrier that provides you with a tracking number for proof of delivery back to the merchant. If the merchant does not recognize your return, we can only assist further if you provide us with the package tracking information. If you have returned an order to the physical store, please keep proof of the return until it has been processed.
Check your Customer Dashboard for updates.
Once the merchant sends us a refund, we'll let you know. Your payment plan will be updated automatically, and we will send you an email detailing exactly what’s changed. Please contact the merchant directly with questions about your return or refund eligibility status.
Reach out to us.
If your installment due date is approaching and you need extra time to finalize your return, see How do I reschedule a payment?
If you have returned an item per the merchant's policies and they have not initiated a refund or responded to your messages, please follow the instructions here to file a dispute, and our team would be happy to help.