Because Sezzle is only the payment processor, we can't make any adjustments to the order itself. If your order arrived not as expected or you need to make changes to or cancel an order, reach out to the merchant directly.
You should be able to find the merchant's policies on order adjustments on their website. We recommend contacting the merchant through their requested channels (typically email or a contact page on their website) and not social media, as not all merchants actively monitor social media.
Additionally, if your order has already shipped but needs to change the address, you can contact the shipping company directly to update the address.
If a merchant can cancel an order, they’ll typically issue a store credit or a refund. See How do refunds work?
We ask that once you contact the merchant, you allow three business days for a respnse to your inquiry. If three business days have passed and you have not received a reply, and/or you've adhered to the merchant's policies, we can assist further via our dispute process. To initiate a dispute, please log into your dashboard and follow the steps below.
- Log into your Sezzle dashboard via a web browser (the app doesn’t have this option).
- Go to your “Orders” tab and click “View Order” next to the order in question.
- Select “Get Help with this Order” in the lower left-hand corner.