There may be instances where you see more than one Sezzle order appear on your Sezzle account and/or authorization on your bank account where you only meant to have one. Here are a few scenarios and ways to work around them:
Is the charge or order still "pending"?
In most cases where the amount and the date are the same and one of the duplicate orders is labeled as “Pending” on your Sezzle account, you will see one of the orders canceled, and the pending authorization on your account will drop off within 3-5 business days. If both orders on your account have already been processed and have the same order date, amount, and merchant, you’ll need to reach out to the merchant directly to have one of the orders canceled and refunded.
Was the order shipped in multiple shipments?
This occurs when merchants fulfill orders in multiple shipments, meaning merchandise is sent to you in separate packages, potentially arriving on different dates. These are split shipments and may be due to your shipping preferences, merchant inventory, or policies. Sezzle does not determine how merchandise is shipped.
When a split shipment occurs, your payment plan may be split into separate parts based on the order value of each shipment. Your original payment plan is then adjusted accordingly. Keep tabs on all merchant communications, including your order confirmation and shipping notices.
If you made a purchase with the Sezzle Virtual Card and the final “capture” amount, the amount the merchant settled the authorization at, was higher than the purchase request, the remainder will be charged separately in full (one payment), for example, when a tip is applied after the card is run.