We get it, sometimes you just change your mind or find something better after you’ve already placed an online order. What to do? Unfortunately, as a payment processor, we are not able to cancel orders, but we can point you in the right direction!
The best way to request a cancellation is to reach out to the merchant directly. Each merchant has their own cancellation policies—for example, some might allow cancellations within 24 hours of an order being placed, while some might not allow cancellations at all. You can typically find a merchant’s cancellation policies in an FAQ or Help section on their website where they may also indicate their preferred methods of contact (phone, email, etc).
If a merchant is able to cancel an order, they’ll typically either issue a store credit or a refund. For more about how refunds work, click here.
If you've adhered to the merchant's policies regarding cancellations, but your order has still not been cancelled, we may be able via our dispute process. To initiate a dispute, please log into your dashboard and follow the steps below.
- Log into your Sezzle dashboard via a web browser (the app doesn’t have this option)
- Go to your “Orders” tab and click “View Order” next to the order in question
- Select “Get Help with this Order” in the lower left-hand corner
- Select “Cancelled” and follow the prompts to fill out the remainder of the form