When you return an item, or the merchant cancels or refunds an order in full or partially, your payment plan will be updated once the merchant confirms, and we will send you an email detailing exactly what’s changed.
Until you get notified of confirmation of a refund from the merchant, AND Sezzle receives those funds, we will continue collecting payments per our user agreement.
How will I receive my refund for an order paid in installments?
- Anything refunded to you will first cancel outstanding payments, and then whatever is left over will be returned to a card on file, starting with your default payment methods. (We cannot refund via bank account or prepaid cards.)
- Refunds can take up to 10 business days to fully process from the date you received our email. Business days exclude weekends and holidays.
- Sometimes, refunds can be returned in installments to reflect how the payments were originally made, so it’s helpful to check for anything labeled “Sezzle” rather than specific amounts.
You should have received an email with this information, including the amount refunded and the date. I recommend looking for that amount from Sezzle on your bank statement.
How will I receive my refund for a Pay-in-Full order?
The refunded amount issued by the merchant will be returned to a card on file, starting with the default payment methods, within ten business days of receiving the Sezzle refund confirmation email.
Note that refunds will always be applied to a debit/credit card or ACH account on file; we cannot refund a prepaid card.
What if the merchant refunded me directly using another payment processor?
When a merchant or third party issues you funds for a refund through a different payment method (i.e., PayPal), no changes are made to your Sezzle installment plans. Since the funds were issued to you directly, you still need to pay Sezzle the equivalent of those funds. For example, if you have placed a $100 order with Sezzle and paid $25, but a third party issues you a refund of $100, you have made a profit of $75. Paying the remainder to Sezzle negates that profit, making the overall amount spent on the order $0.
Do you still need help locating a refund? Check out some troubleshooting tips here.