When a merchant cancels or refunds an order, your payment plan will be updated automatically, and we will send you an email detailing exactly what’s changed.
Until the merchant you get notified of confirmation a refund from the merchant, AND Sezzle receives those funds, we will continue collecting payments per our user agreement.
How will I receive my refund?
- Anything refunded to you will always cancel outstanding payments first.
- After those payments are canceled, if you are due any money back to your original payment method, the refunded amount will appear on your account within 10 business days after receiving the refund email from Sezzle.
- Industry regulations require that refunds be sent back to the original payment method that was used. If you used multiple payment methods to pay off the installments, you may receive refunds on each of those payment methods for the same order.
- Sometimes refunds can be returned in installment amounts to reflect how the payments were made originally, so it’s helpful to check for anything labeled “Sezzle,” rather than specific amounts.
If you use the Pay-in-Full feature to pay for your order and the order is returned or canceled, the refund amount issued by the merchant will be returned to the original payment method.
Still need help identifying a refund? Check out some troubleshooting tips here.