We understand that you may have a charge on your account larger than the expected installment amount. If all or part of your order was charged in full, here are a few possible reasons this may have occurred:
- You have enabled Pay in 1 in your Virtual Card settings. Go to the "Virtual Card" tab and click "Payment Plans" to adjust this.
- Your entire Virtual Card order was less than $20. To learn more about minimum order amounts, visit here.
- The final amount sent from the merchant is higher than the initial purchase request amount (i.e., a tip is applied after the card is run) - To avoid this in the future, don’t forget to include shipping, tax, or tip when creating a purchase request!
- When there's a split shipment (i.e., one of your items was sent out, but the rest is waiting for confirmation).
Several benefits to placing your order in full with Sezzle include earning 2% back in Sezzle Spend on Sezzle orders, 1% back on Anywhere orders, and building your payment history with Sezzle.
As Sezzle is only the payment processor, we cannot initiate refunds or cancel any orders once an order has been placed. You must contact the merchant directly if you want to cancel your order or pursue a refund.