We understand that you may have a charge on your account that is larger than the expected installment amount. If all or part of your order was charged in full, here are a few possible reasons this may have occurred:
- You have enabled Pay in 1 in your Virtual Card settings. To adjust this, go to the "Virtual Card" tab and click "Payment Plans."
- Your entire Virtual Card order was less than the required minimum. Learn more about minimum order amounts here.
- The final amount sent from the merchant is higher than the initial purchase request amount (i.e., a tip is applied after the card is run) - To avoid this in the future, don’t forget to include shipping, tax, or tip when creating a purchase request!
- The merchant split up your shipment (i.e., one of your items was sent out, but the rest is waiting for fulfillment), and the item(s) shipped amounted to less than the required minimum.
Benefits to placing your order in full with Sezzle include earning 2% back in Sezzle Spend on Sezzle orders, 1% back on Anywhere orders, and building your payment history with Sezzle.
Sezzle cannot initiate refunds or cancel any orders once an order has been placed. You must contact the merchant directly if you want to cancel your order or pursue a refund.
Sezzle Virtual Cards are issued by both WebBank, and Sutton Bank, Member FDIC, pursuant to a license from Visa U.S.A Inc. The issuer of the card will be displayed at the time of issuance. See User Agreement for details. Sezzle provides access to financing in the form of installment loans.
Sezzle is not a bank.