When a refund is issued to your Sezzle Virtual Card, the refund may not be applied to the installment plan associated with the refunded order. Our system first detects orders with outstanding installments, and it may issue a refund to those orders before going back to the original order. To view which orders were affected by your refund, log into your Sezzle account and navigate to the "Orders" tab. By selecting “All Orders," you’ll be able to view which orders have been refunded, canceled, or reduced installments due to the refund received.
If the merchant issues store credit, no changes will be made to your Sezzle order. You will still be responsible for all payments, as you are now essentially paying off a gift card.
If a refund is issued to your payment method after outstanding installments have been canceled, the refund typically appears on your statement within ten business days from the date you receive the email from Sezzle. Depending on the number of orders and installments on your account, our refunds can appear in amounts equal to each installment or as a lump sum. We recommend checking for refunds from Sezzle instead of looking for a specific dollar amount.
Still unable to find your refund? Check out these troubleshooting steps.
If you still have questions regarding a refund issued to your virtual card, feel free to reach out to our team using the "Help" button to the right of your screen, and we would be happy to assist.