When a refund is issued to your Sezzle Card, the refund may not be applied to the installment plan associated with the order that was refunded. Our system first detects orders with outstanding installments, and it may issue the refund to those orders before going back to the original order. This prevents you from receiving a credit only to have another installment on an order be charged later. To view which orders were affected by your refund, log into your Sezzle account and navigate to your refunded orders. By selecting “Adjusted orders," you’ll be able to view which orders have refunded, canceled, or reduced installments due to the refund received. If the merchant issues store credit, no changes will be made to your Sezzle order. You will still be responsible for all payments, as you are now essentially paying off a gift card.
If a refund is issued to your payment method after outstanding installments have been canceled, the refund typically appears on your statement within 10 business days from the date you receive the email from Sezzle. Depending on the amount of orders and installments on your account, our refunds can either appear in amounts equal to each installment or as a lump-sum. We recommend checking for refunds from Sezzle instead of looking for a certain dollar amount.
If you still have questions regarding a refund issued to your virtual card, feel free to reach out to our team using the "Help" button to the right of your screen and we would be happy to assist.