Looking for general information on how refunds are applied to your account? See How do refunds work? Also see, How do refunds work with purchases made with a Sezzle Virtual Card?
If you cannot find a refund on your account, we recommend using the points below to troubleshoot.
Find the amount that should be returned to your payment method.
If you received a refund and there are unpaid installments on the order, those installments will be canceled before any funds are returned to your account. You can confirm whether or not there are outstanding payments on your order in your dashboard or the Sezzle app. If funds are left over after all outstanding payments have been canceled, the amount returned to your payment method will also be listed in your dashboard.
Confirm which payment method(s) were used on the order.
If you paid for an order with multiple payment methods, like using two different cards, your refund would be split between those payment methods.
Note that refunds will always be applied to a debit/credit card or ACH account on file; we cannot refund a prepaid card.
Follow up with the merchant.
If you’ve received communication from the merchant that they’ve sent a refund, but you haven’t received an email from Sezzle confirming a refund was issued, follow up with the merchant regarding its status. If the merchant confirms they sent the refund and you still have not received an email from us, fill out the “Get Help With this Order” form at the bottom of the order page, and we'd be happy to investigate further.
Check your bank statement for smaller return amounts.
Sometimes, refunds can be returned in installments to reflect how the payments were made initially, so it’s helpful to check for anything labeled “Sezzle” rather than specific amounts.
Ensure the merchant did not issue store credit.
If the merchant issues store credit, no changes will be made to your Sezzle order. You will still be responsible for all payments because you received the purchase price back in a different form. Similarly, if a merchant refund is issued via cash or a third party such as Venmo or PayPal, a refund will not be issued to your Sezzle account.