When you return an item, or the merchant cancels or refunds an order in full or partially, your payment plan will be updated once the merchant confirms, and we will send you an email detailing exactly what’s changed.
Until you get notified of confirmation of a refund from the merchant, AND Sezzle receives those funds, we will continue collecting payments per our user agreement.
How will I receive my refund for a Pay-in-4 or Pay-in-2 order?
- Anything refunded to you will always cancel outstanding payments first.
- If you are still due any money back to your original payment method,* the refunded amount will appear on your account within ten business days after receiving the refund email from Sezzle.
- If you used multiple payment methods to pay off the installments, you may receive refunds for each payment method for the same order.
- Sometimes, refunds can be returned in installment amounts to reflect how the payments were made initially, so when locating these funds, it’s helpful to check for anything labeled “Sezzle” on your bank statement rather than specific amounts.
You should have received an email with this information, including the amount refunded and the date. I recommend looking for that amount from Sezzle on your bank statement.
How will I receive my refund for a Pay-in-Full order?
The refunded amount issued by the merchant will be returned to the original payment method* within ten business days of receiving the Sezzle refund confirmation email.
*Industry regulations require that refunds be returned to the original payment method used, though if unsuccessful, we will refund to any card on file.
Note that refunds will always be applied to a card on file; we cannot refund via ACH.
What if the merchant refunded me directly using another payment processor?
When a merchant or third party issues you funds for a refund through a different payment method (i.e., PayPal), no changes are made to your Sezzle installment plans. Since the funds were issued to you directly, you still need to pay Sezzle the equivalent of those funds. For example, if you have placed a $100 order with Sezzle and paid $25, but a third party issues you a refund of $100, you have made a profit of $75. Paying the remainder to Sezzle negates that profit, making the overall amount spent on the order $0.
Do you still need help locating a refund? Check out some troubleshooting tips here.