If you have received damaged merchandise, you can do a few things to resolve the situation. Since Sezzle was only the payment method used to purchase the order, we don't have the ability to begin a claim, issue a refund, or even ship another product. However, we have provided some information below that may help point you in the right direction.
- The merchandise inside the package itself is damaged
- The package was damaged, causing damage to the merchandise inside.
The merchandise inside the package itself is damaged.
If you received a package and the merchandise itself was damaged (i.e., there was no damage to the shipping materials or box the merchandise came in), we recommend reaching out to the merchant directly, as they are the only ones with the ability to begin the return or exchange process. The merchant's contact information can be found on their website. Be sure to read through the merchant's policies regarding situations like this (this can often be found on the merchant's website or by reaching out to them directly).
If you have reached out to the merchant and they have been unresponsive for more than 5 business days, feel free to reach out to us by using the "Get help with this order" button within your Sezzle dashboard, and we can assist further. Business days exclude weekends and holidays.
The package was damaged, causing damage to the merchandise inside.
Suppose you received a package and the box or shipping materials were damaged, causing harm to the merchandise inside. In that case, we recommend filing a claim with the shipping company that delivered your item. You can do this by visiting the courier's website and filing a claim explaining the situation. The merchant may also have some valuable insight regarding what steps to take in cases like this, so feel free to reach out to them as well.