If you have received merchandise that was damaged, there are a few things you can do to resolve the situation. Being that Sezzle was only the payment method used to purchase the order, we don't have the ability to begin a claim or issue a refund, or even ship another product. However, we have provided some information below that may help point you in the right direction.
If you received a package and the merchandise itself was damaged (i.e. there was no damage to the shipping materials or box the merchandise came in), we recommend reaching out to the merchant directly, as they are the only ones with the ability to begin the return or exchange process. The merchant's contact information can be found on their website or in the order confirmation email you received when the order was placed. Also, be sure to read through the merchant's policies regarding situations like this (this can oftentimes be found on the merchant's website, or by reaching our to them directly). If you have reached out to the merchant and they have been unresponsive for more than 5 business days, feel free to reach out to us by using the "Get help with this order" button within your Sezzle dashboard and we can assist further.
If you received a package and the box or shipping materials were damaged, causing harm to the merchandise inside, we recommend filing a claim with the shipping company that delivered your item. You should be able to do this by visiting the courier's website and explaining your situation. The merchant may also have some valuable insight regarding what steps to take in situations like this, so feel free to reach out to them as well.