Because Sezzle is only the payment processor, we are limited in how we can assist, but we have provided some information below that may help point you in the right direction.
The merchandise inside the package itself is damaged.
If you received a package and the merchandise was damaged (i.e., there was no damage to the shipping materials or box the merchandise came in), contact the merchant directly to begin the return or exchange process. The merchant's contact information and return or dispute policies are on their website. If you have reached out to the merchant and they have been unresponsive for more than five business days, click "Get help with this order" within your Sezzle dashboard so we can assist further.
The package was damaged, causing damage to the merchandise inside.
In this case, we recommend filing a claim with the shipping company that delivered your item by visiting their website. The merchant may also have valuable insight regarding what steps to take in cases like this, so feel free to contact them.
I purchased Worry-Free Delivery from Seel.
You can find all the details about Seel in their Resolution Center.