We understand there may be instances where you see an additional order appear on your Sezzle account or an additional authorization on your bank account. While there are a few instances where this may happen, we most frequently see this occur when merchants fulfill orders in multiple shipments. This means the merchant has decided to ship our merchandise to you in separate packages, and you may receive items included in your order on different dates. We call this a split shipment.
When a split shipment occurs, your payment plan may be split into separate parts based on the order value of each shipment. Your original payment plan is then reduced by the amount of the new payment plan. We recommend reviewing your order confirmation from the merchant and any shipping notices you have received.
If you have questions about why the order was separated into different shipments, we recommend contacting the merchant directly. We also recommend doing this if you are having issues locating your order confirmation (including all of the items in your order) or any shipping notices sent from the merchant.