When you return an item, or the merchant cancels or refunds an order in full or partially, your payment plan will be updated once the merchant confirms, and we will send you an email detailing exactly what’s changed.
Until you get notified of confirmation of a refund from the merchant AND Sezzle receives those funds, we will continue collecting payments per our user agreement.
How will I receive my refund for a Pay-in-4 or Pay-in-2 order?
- Anything refunded to you will always cancel outstanding payments first.
- If you are still due any money back to your original payment method, the refunded amount will appear on your account within 10 business days after receiving the refund email from Sezzle.
Even if the merchant confirms your refunds, Sezzle needs to receive those funds back from the merchant. Until that happens, we will continue collecting payments per our user agreement. So that refund notification from Sezzle is the final confirmation that your payment schedule has been adjusted and, if applicable, that the refunded amount is on its way.
- Industry regulations require that refunds be returned to the original payment method used. If you used multiple payment methods to pay off the installments, you may receive refunds for each payment method for the same order.
- Sometimes, refunds can be returned in installment amounts to reflect how the payments were made initially, so when locating these funds, it’s helpful to check for anything labeled “Sezzle” on your bank statement rather than specific amounts.
How will I receive my refund for a Pay-in-Full order?
The refunded amount issued by the merchant will be returned to the original payment method within 10 business days of receiving the Sezzle refund confirmation email.
What if the merchant refunded me directly using another payment processor?
When a merchant or third party issues you funds for a refund through a different payment method (i.e., PayPal), no changes are made to your Sezzle installment plans. Since the funds were issued to you directly, you still need to pay Sezzle the equivalent of those funds. For example, if you have placed a $100 order with Sezzle and paid $25, but a third party issues you a refund of $100, you have made a profit of $75. Paying the remainder to Sezzle negates that profit, making the overall amount spent on the order $0.
Do you still need help locating a refund? Check out some troubleshooting tips here.