When you return an item or the merchant cancels the order along with a full or partial refund, your payment plan will then be updated once the merchant confirms. Additionally, we will send you an email confirmation about the refund.
Until Sezzle receives funds from the merchant AND you receive our email confirmation regarding the refund, we will continue collecting payments per our user agreement.
How will I receive my refund for an order paid in installments?
- Your refund will be returned to the card on file that you used to make your Down Payments.
- Due to the way our payment system works, your refund may show up on your financial statement in separate line items in even amounts that are aligned with the number of remaining installments left. For example, if you were refunded $9 and you had three remaining scheduled payments, you would see 3 line items of $3 each on your bank/credit card statement. Please note that if you paid with a prepaid card, the refund will be applied to the credit/debit card you have on file for Down Payments.
- Refunds can take up to 10 business days to fully process from the date you received our email. Business days exclude weekends and holidays.
- When trying to locate refund payments on your financial statements, it may be helpful to check for account credits labeled “Sezzle,” which add up to the total refund amount mentioned in the refund confirmation email sent by Sezzle.
How will I receive my refund for a Pay-in-Full order?
The refunded amount issued by the merchant will be returned to a card on file, starting with the default payment method set for Down Payments, within ten business days of receiving the Sezzle refund confirmation email.
Note that refunds will always be applied to a debit/credit card or ACH account on file; we cannot refund a prepaid card.
What if the merchant refunded me directly using another payment processor?
When a merchant or third party issues you a refund using a different payment method (i.e., PayPal), no changes are made to your Sezzle installment plans. Since the funds were issued to you directly, you still need to pay Sezzle the equivalent of those funds.
For example, if you have placed a $100 order with Sezzle and paid $25, but a third party issues you a refund of $100, you must pay $75 back to Sezzle in order to pay off the rest of your installments, which is what you owe Sezzle.
Do you still need help locating a refund? Check out some troubleshooting tips here.