When a merchant cancels or refunds an order, your payment plan will be updated automatically, and we will send you an email detailing exactly what’s changed.
Until the merchant processes your refund to Sezzle, we will continue collecting payments per our user agreement. Anything refunded to you will cancel outstanding payments first, and then whatever is left over will be sent back to the payment method you used to place your order initially.
If you are due any money back to your original payment method, the refunded amount will appear on your account within ten business days after receiving the refund email from Sezzle.
Example Refund Scenarios
Having trouble understanding where your refund is? Here are some common scenarios of refunds on traditional Pay-in-4 Sezzle orders.
|Order Total||Amount Paid||Amount Due||Returned Amount||Amount Refunded to Original Payment Method|
|$100||$25||$75||$25||$0. The fourth installment (of $25) is canceled entirely, and the second and third installments are still due.|
|$100||$25||$75||$51||$0. The third and fourth installments are canceled entirely ($50 total), and the second installment is reduced by $1.|
|$100||$25||$75||$76||$1. The second, third, and fourth installments are canceled entirely ($75 total).|
$25. All outstanding installments are canceled, and the one that was paid is completely refunded.
If you use the Pay-in-Full feature to pay for your order and the order is returned or canceled, the refund amount issued by the merchant will be returned to the original payment method.
Still need help identifying a refund? Check out some troubleshooting tips here.