Steps to take if your send went to the wrong recipient.
If you see the ability to cancel a Sezzle Send transaction in the app then cancel the send immediately. If you do not see the option to cancel , the best path is to contact that person directly and ask them to send the money back to you using Sezzle Send.
- If you know the recipient: Reach out to them and ask them to return the funds.
- If you don't know the recipient: Contact Sezzle Support with the details of who you meant to send to. We'll do our best to help, but we cannot force a return of funds already credited to another user's balance.
- If you believe it was a fraudulent send (someone else made the send from your account): Contact Sezzle Support immediately to report unauthorized account access.
Unfortunately, Sezzle cannot reverse a completed send or retrieve funds from another user's account on your behalf.