When a merchant initiates a refund to an order where the long-term financing option was used, it will be applied directly to the loan's principal balance. If the refund exceeds the loan's outstanding balance, the difference will be paid back to you as a check or credited back to the original payment method. Please get in touch with the lender directly for more information about how a refund was applied to your long-term financing order. See their contact information here.
I need to cancel, return, or exchange my order.
You must contact the merchant directly to cancel, return, or exchange your order. Each merchant has its policies regarding cancellations, returns, and exchanges, and they will be able to best assist you by providing the specifics of their policies. Most commonly, you can find the merchant’s policies listed within their FAQ or help articles, often listed on their website.
I haven’t received my refund yet.
If funds are received by mail, refund checks are mailed to the address on file 60-90 days after the order was returned. Please note that monthly payments will not decrease due to a refund being issued. However, it is possible to pay the loan balance off early if the refunded amount exceeds the amount of 1 minimum monthly payment. If your requested order cancellation or order return is not reflected on your long-term financing account, please contact the merchant directly to check on the status of your order request.
I'm having an issue with the merchant I purchased from.
If your order was not fulfilled, your refund was not issued as expected, or the merchant is not communicative, you may be eligible to file a dispute on that order. Log into your Sezzle account, select the order, and click "Get Help with This Order." You'll then be asked a few questions to help us better understand the issue. Typically, you can expect a response from our dispute team within three business days regarding the next steps. See How do disputes work?