Note: This article is specific to orders placed using long-term financing.
I need to cancel, return or exchange my order.
To cancel, return, or exchange your order, you will need to reach out to the merchant directly. Each merchant has its own policies regarding cancellations, returns, and exchanges and they will be able to best assist you by providing the specifics of their policies. Most commonly, you can find the merchant’s policies listed within their FAQ or help articles, often listed on their website.
I haven’t received my refund yet.
For Sezzle orders that are financed by our long-term financing partners (Ally, Bread, etc.), refunds will be applied directly to the principal balance of the loan. If the refund amount is larger than the outstanding balance on the loan, then the difference will be paid back to the shopper in the form of a check or credited back to the original payment method used. If funds are received by mail, refund checks are mailed to the address on file 60-90 days after the date the order was returned. If the refunded amount is less than the outstanding balance on the loan, the refund will then be subtracted from the outstanding loan balance. Please note, monthly payments will not decrease as a result of a refund being issued; however, it is possible to pay the loan balance off early if the refunded amount exceeds the amount of 1 minimum monthly payment. If your requested order cancellation or order return is not reflected on your long-term financing account, please contact the merchant directly to check on the status of your order request.
I have further questions for the long-term financing partner.
Any further questions regarding refunds for orders financed by Ally Lending can be directed to their billing department at 1-888-568-0186 the following hours:
Monday - Friday: 8am-10pm EST
Saturday: 8am-9pm EST
Sunday: 8am-8pm EST
Any further questions regarding refunds for orders financed by Bread Payments can be directed to their support team at 1-844-992-7323 the following hours:
Monday - Friday: 8am-8pm EST
Saturday - Sunday: 10am-6pm EST
If you're running into serious issues related to your order not being fulfilled or a refund not being issued as expected, we may be able to step in and open a dispute on that order. If the merchant isn't assisting, please log into your Sezzle account, select the order, and click on "Get Help with This Order." You'll then be walked through a series of questions to help us better understand the issue. Typically, you can expect a response from our dispute team within 3 business days regarding next steps.