Note: This article is specific to orders placed using long-term financing.
When a merchant initiates a refund to an order where a long-term financing partner was used, it will be applied directly to the principal balance of the loan. If the refund amount is larger than the loan's outstanding balance, the difference will be paid back to you in the form of a check or credited back to the original payment method used. For more information about how a refund was applied to your long-term financing order, please get in touch with the lender directly using the contact information here.
- I need to cancel, return, or exchange my order.
- I haven't received my refund yet.
- I'm having an issue with the merchant I purchased from.
I need to cancel, return or exchange my order.
To cancel, return, or exchange your order, you must reach out to the merchant directly. Each merchant has its own policies regarding cancellations, returns, and exchanges, and they will be able to best assist you by providing the specifics of their policies. Most commonly, you can find the merchant’s policies listed within their FAQ or help articles, often listed on their website.
I haven’t received my refund yet.
For Sezzle orders financed by our long-term financing partners (Ally, Bread, etc.), refunds will be applied directly to the loan's principal balance. If the refund amount is larger than the outstanding balance on the loan, the difference will be paid back to the shopper in the form of a check or credited back to the original payment method used. If funds are received by mail, refund checks are mailed to the address on file 60-90 days after the order was returned. If the refunded amount is less than the outstanding balance on the loan, the refund will be subtracted from the outstanding balance. Please note that monthly payments will not decrease due to a refund being issued; however, it is possible to pay the loan balance off early if the refunded amount exceeds the amount of 1 minimum monthly payment. If your requested order cancellation or order return is not reflected on your long-term financing account, please get in touch with the merchant directly to check on the status of your order request.
I'm having an issue with the merchant I purchased from.
If you're running into serious issues related to your order not being fulfilled or a refund not being issued as expected, we may be able to step in and open a dispute on that order. If the merchant isn't assisting, please log into your Sezzle account, select the order, and click "Get Help with This Order." You'll then be asked a series of questions to help us better understand the issue. Typically, you can expect a response from our dispute team within three business days regarding the next steps. Click here for more information on disputes.