Why did my purchase not qualify for Sezzle Spend when using the browser extension?
Some purchases may not qualify for Sezzle Spend even when using Sezzle’s browser extension. Please review all exclusions and policies in the extension before purchasing.
There are several reasons a reward may not be issued:
- The purchase was made via an unsupported browser.
- Privacy or ad-blocking tools interfered with tracking.
- Did not properly activate the Spend Back offer, or didn’t place an order after activating the offer.
- The purchase included excluded categories.
- The purchase occurred outside the merchant’s approved referral window.
- The merchant hasn’t reported the purchase to Sezzle’s partner network.
- Some merchants notify us within an hour, and occasionally, other merchants can take up to several days to notify us of a sale.
We recommend checking the extension’s offer terms before each purchase. If it’s been more than 3 days and nothing is showing, please reply with an itemized receipt as a valid proof of purchase, and our Support team can take a closer look. The receipt must clearly display:
- Purchase date
- Merchant name
- Item(s) purchased
- Total purchase amount
Accepted file formats: PNG, JPG, PDF.
Why did my Gas & Dining offer not qualify for Sezzle Spend Back?
To earn Spend back with Gas & Dining offers, ensure you use the Sezzle app correctly. Here are some reminders:
Check the business address: When you claim an offer, it’s for a specific location. Ensure you verify the address of the business where you claimed the offer. We can only honor the offer if the offer address matches the address on your receipt.
Claim an offer before you make a purchase: You can only claim offers for future purchases. So to earn Spend back, you have to claim an offer in the Sezzle app before you make a purchase.
Make a purchase within 4 hours of claiming the offer for gas, restaurant, and convenience store offers, and within 24 hours of claiming a grocery offer.
On average, it takes 2 days for Sezzle Spend to be credited to your account from the day you claim an offer; however, it may occasionally take up to 10 days.