What if I encounter issues during installation or use?
If you encounter issues when installing or activating the extension, check your Safari settings to ensure the extension is enabled and that permissions are set correctly. Screenshots of these settings can help troubleshoot common problems. If you require assistance, please don't hesitate to reach out to support at Support@Sezzle.com.
Why did my purchase not qualify for Sezzle Spend when using the browser extension?
Some purchases may not qualify for Sezzle Spend even when using Sezzle’s browser extension. Please review all exclusions and policies in the extension before purchasing.
There are several reasons a reward may not be issued:
- The purchase was made via an unsupported browser.
- Privacy or ad-blocking tools interfered with tracking.
- Did not properly activate the Spend Back offer, or didn’t place an order after activating the offer.
- The purchase included excluded categories.
- The purchase occurred outside the merchant’s approved referral window.
- The merchant hasn’t reported the purchase to Sezzle’s partner network.
- Some merchants notify us within an hour, and occasionally, other merchants can take up to several days to notify us of a sale.
We recommend checking the extension’s offer terms before each purchase. If it’s been more than 3 days and nothing is showing, please reply with an itemized receipt as a valid proof of purchase, and our Support team can take a closer look. The receipt must clearly display:
- Purchase date
- Merchant name
- Item(s) purchased
- Total purchase amount
Accepted file formats: PNG, JPG, PDF.