Note: This article is specific to orders placed using long-term Ally financing. To manage payments on all other Sezzle orders, please visit our FAQ article here.
I need to change my personal information.
In order to make changes to the personal information listed on your Sezzle account, you can access this information by logging into your account here and going to your account information page. Please keep in mind that you will need to use a web browser and not the mobile app to complete some of these changes.
Updating information on your Sezzle account will not automatically update your information listed on your account with Ally. Almost all account and personal information for Ally Lending loans can be changed and verified over the phone at 1-888-568-0186* or online at customercare.ally.com by selecting “Login,” then “Profile,” followed by “Update Contact Information.” Additionally, notifications for Ally Lending loans can be set or modified online at customercare.ally.com by selecting “Account Services,” then “Sign up for Account Alerts.”
Please note, name changes with Ally are not available on customercare.ally.com and will need to be completed over the phone at 1-888-568-0186.*
I need help logging in.
You can log in to your Sezzle account here with your phone number and 4 digit PIN to view your dashboard and any orders placed through Sezzle or powered by Ally. The Sezzle dashboard will include Ally Lending payment information for reference, but will not manage payments. All billing and payments will need to be completed over the phone at 1-888-568-0186* or online at customercare.ally.com.
For help logging into the Ally Lending payment portal, please call 1-888-568-0186.*
I want to close my account.
In order to close your Sezzle account, you will need to first make sure that all orders on the account have been paid in full. Please note that closing your Sezzle account is final and cannot be reversed. If you close your account and later decide that you would like to use Sezzle again, you will then need to create a new account and no purchase history will be carried over.
Similarly, for orders on your Sezzle account that are powered by Ally, all loans will need to be paid in full before an Ally Lending account can be closed. In order to close your Ally account you can log into your account online at customercare.ally.com or call 1-888-568-0186.*
*Phone support for Ally Bank billing department, 1-888-568-0186, is available the following hours:
Monday - Friday: 8am-10pm EST
Saturday: 8am-9pm EST
Sunday: 8am-8pm EST