One of our most common login issues is that the wrong login link is being used. If you're looking to log into your Bass Pro Stretch Your Payments account, please click here. If you're looking to log into your Sezzle account, click here. The topics below are specifically for Sezzle account login issues.
I forgot my PIN
If you forgot your PIN, you can reset it by going here. You'll need to enter your phone number and will then be walked through some additional steps to get your PIN reset. You may need to be sure you are logged out of both the mobile browser and the Sezzle App if you attempt this on a mobile device.
I'm not getting the one-time passcode texts
If our one-time passcode texts aren't coming through to your phone, we recommend checking that your phone is actively connected to a cellular network. Often, a quick test call to a familiar number will confirm that the connection is active, as well as pull in any pending text messages. There is also a chance that your carrier or messaging app is blocking our texts, so we recommend double-checking that messages from unknown senders aren't disabled.
I'm not getting the verification email
If you're not getting the verification email, please double-check the email inbox you're checking. We especially see this when shoppers have two very similar emails, but on different platforms - like email@example.com and firstname.lastname@example.org. It may help to search your inbox for messages from Sezzle, as you receive a confirmation email when you sign up and upon placing any orders. If your inbox doesn't have any messages from Sezzle, they might be going to spam, or you may need to check any other email account you have.
I changed my phone number
To read more about how to get logged in after changing your phone number, click here.