When a payment fails, no new purchases or other payment reschedules are authorized until the failed payment is corrected and fully processed. If your installment has already been paid or started processing, unfortunately, the payment method cannot be changed. (Note that if you pay with a checking account, the processing time is up to 4 business days.) The failed payment's new due date cannot be rescheduled, but you may pay it early. The reactivation fee tied to that payment will be waived if you resolve the failed payment within 48 hours*.
To resolve any failed payments, navigate to Orders on your dashboard and select "Pay" next to the order you'd like to pay off. To learn more about paying off orders, click here.
Why did my payment fail?
There are a few reasons why a payment may fail - below, we have outlined two of the most common reasons:
| Insufficient Funds/Bank Decline |
Sometimes, when we attempt to collect a payment on the payment method attached to an installment, we receive a message from the financial institution that declines the payment method. When a payment method is declined for an installment, the payment is labeled as "Failed" in our systems. A payment method could be declined for several reasons.
Your financial institution can often explain why a charge was declined. |
| Payment Information Incorrect or Expired | The payment will likely fail if the information associated with the payment method on the due installment is incorrect or expired. Be sure to confirm all of the following information regarding the payment method you are attempting to use to pay an installment:
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How do I prevent failed payments in the future?
- Confirm that you are receiving payment reminder notifications. Check that you haven’t marked our texts or emails as “spam” or have been sent to your junk folder.
- Be sure there are always sufficient funds on your default payment methods.
- Ensure the payment information on your account is accurate and up to date.
Sezzle fees may not apply to shoppers in certain regions—please review our user agreement for more information. Where imposed, fee amounts are determined by individual state regulations and will reflect on your Sezzle account accordingly based on your location.
I made a payment; why is it still showing as "failed" in Sezzle?
If you’ve attempted to correct a failed payment and your Sezzle account still reflects the payment as failed, please wait at least 24 hours before attempting again. The payment may be in processing and will not update automatically. Reference emails from Sezzle that state that your payment is being processed for confirmation that we have received it.
*Depending on your state, the grace period may vary between 48 hours to 15 calendar days. Grace periods will always reflect on your Sezzle account based on location. Please reference your state legislature for more details.