Because we know that life happens, and there are plenty of reasons why a payment may fail accidentally, we give you the opportunity to fix it before charging any kind of fee.
When a Sezzle payment fails, a 48-hour timer begins. As long as you go back into your Sezzle account and pay off the failed payment within that window, the fee is automatically waived. You may need to add a new payment method first or simply retry the payment again, depending on what works best for you.
Should you not be able to pay off the failed installment within 48 hours, a $10 fee will be added to that installment. If there is another payment method on your account, the installment may be attempted on that payment method instead. If that isn't available, the installment will also be rescheduled automatically to a later date, and your order details will be updated to reflect the change. You will be blocked from placing new orders, but additional installments will not be stopped and will process as scheduled. You will also not be able to reschedule the failed payment.
If you know you won't be able to make a payment, we do provide the option to reschedule your payments! This prevents you from having to worry about extra fees and gives you more time to get caught up on payments. Learn more about rescheduling payments here.
*Fees associated with failed payments may not be applicable to shoppers in certain regions, please review our user agreement for more information.