Because we know that life happens, and there are plenty of reasons why a payment may fail accidentally, we give you the opportunity to fix it before charging any kind of fee*.
When a Sezzle payment fails, it is automatically rescheduled by our system, a fee is added to the installment, and a 48-hour** timer begins. As long as you log back into your Sezzle account and pay off the failed payment within that window, the fee is automatically waived. You may need to add a new payment method first or simply retry the payment again, depending on what works best for you.
Should you not be able to pay off the failed installment within 48 hours, the fee will remain on the installment. If there is another payment method on your account, the installment may be attempted on that payment method instead. If that isn't available, you will be blocked from placing new orders until the failed payment is resolved. Additionally, any other installments will not be stopped and will process as scheduled. You will also not be able to reschedule the failed payment.
If you know you won't be able to make a payment, we do provide the option to reschedule your payments! This prevents you from having to worry about extra fees and gives you more time to get caught up on payments. Learn more about rescheduling payments here.
*Fees may not be applicable to shoppers in certain regions—please review our user agreement for more information. Where imposed, fee amounts are determined by individual state regulations and will reflect accordingly on your Sezzle account upon reschedule or failed payment.
**Depending on the state in which you reside, this 48-hour grace period may last up to 15 calendar days. Please reference your state legislature for more details.