Hey, you know what...life happens! It’s ok. We know there are plenty of reasons why a payment may fail, such as:
- Insufficient funds
- Bank declined the charge
- Card number is incorrect
- Payment method has expired
When a payment fails, a fee* is added to the installment, your due dates are automatically rescheduled and no new purchases or other payment reschedules are authorized until the payment is resolved. The failed payment's new due date also cannot be rescheduled. However, if you resolve the failed payment within a certain grace period,** the fee will automatically be waived. To make any payments right away, navigate to your orders to pay now and resolve.
Lastly, to be on the safe side, you may want to check that you haven’t marked our texts or emails as “spam” or had them sent straight to your junk folder. We always send alerts before a payment is due because we don’t want to catch you by surprise, so it can’t hurt to review your notification settings here.
*Fees may not be applicable to shoppers in certain regions—please review our user agreement for more information. Where imposed, fee amounts are determined by individual state regulations and will reflect on your Sezzle account accordingly based on your location.
**Depending on the state in which you reside, this 48-hour grace period may last up to 15 calendar days. Grace periods will always reflect on your Sezzle account accordingly based on your location. Please reference your state legislature for more details.