Ensure your Sezzle account is secure.
Due to how Sezzle checkouts work, there isn't a way for an order to be placed without access to either your phone itself or your Sezzle account. If you see an order on your account that you don't recognize, contact anyone else who might have access to your account and follow account security best practices here.
Track down the merchant’s name in your statement.
We recommend checking your email for order confirmations from around the same date. It’s not uncommon for merchants to use a different name than what is listed on their website, so occasionally, you may have orders on your Sezzle account that do not appear from a familiar merchant. You may even want to do a quick Google search for the merchant associated with the purchase to see if you can pull up their website.
Confirm if the unrecognized charge is part of a split shipment or partial refund.
Additionally, some merchants will split their orders when it comes time to ship. For example, if you had a $100 order and the merchant was only able to ship $25 of merchandise, they may process a new order of $25 and issue a refund for $75, or the rest that they could not ship, to the original $100 order. This can make more orders appear to have been placed with a merchant than you remember, especially since the refunds might not appear immediately. If that's the case, we recommend that you contact the merchant directly and have them look up all orders under your name so they can clarify the status of your order and any refunds they may be issuing.
If the order you do not recognize was placed with your Sezzle Virtual Card and you believe it to be fraudulent, you can use the "Lock Card" feature to protect your card from any future fraudulent use and report the problem on your Sezzle app. See, I want to lock my virtual card and report fraudulent activity.