Due to how Sezzle checkouts work, there isn't a way for an order to be placed without access to either your phone itself or your Sezzle account. Because of that, it's very unlikely an order on your Sezzle account was not placed by you. It’s not uncommon for merchants to use a different name than what is listed on their website, so occasionally you may have orders on your Sezzle account that do not appear to be from a familiar merchant.
If you see an order on your account that you don't recognize, we recommend checking your email for order confirmations from around the same date—it's very likely you will have a confirmation for a purchase matching the exact dollar amount. You may even want to do a quick Google search for the merchant associated with the purchase to see if you're able to pull up their website.
In addition, some merchants will split up their orders when it comes time to ship. For example, if you had a $100 order and the merchant was only able to ship $25 of merchandise, they may actually process a new order of $25 and issue a refund for $75, or the rest that they could not ship, to the original $100 order. This can suddenly make it appear as if you have more orders with a merchant than you actually placed, especially since the refunds might not appear immediately. If that's the case, we recommend you reach out to the merchant directly and have them look up all orders under your name so they can clarify the status of your order and any refunds they may be issuing.
If the order you do not recognize was placed with your Sezzle Virtual Card and you believe it to be fraudulent, you can use the "Lock Card" feature to protect your card from any future fraudulent use and report the problem on your Sezzle app. To find out how to do this please visit the FAQ link below.
If you have tried all of the steps outlined below and that did not resolve your concern, feel free to reach out to our team and we would be happy to assist!