See What are Payment Streaks (Loyalty Tiers)? for more information about our loyalty tiers program.
A tier downgrade can happen when you have a missed payment or a payment that fails and is not successfully paid on the same day* as the failure.
- Payments rescheduled for a later date will result in a tier downgrade only if payment is not successfully paid by the new due date.
- Payments that failed, even when attempting to pay early will result in a tier downgrade only if payment is not successfully paid by the same day* it failed.
*Same day is defined as before 11:59 pm UTC.
For the Platinum, Diamond, and Onyx tiers, you need to earn the minimum required streak count of successful payments in order to maintain your tier at the end of the 90-day window. If you fail to do so, you will be downgraded a tier. The lowest you can get downgraded for inactivity is the Gold tier.