What is a chargeback?
A chargeback is a charge returned to a payment method after a customer successfully disputes an item on their account statement. A chargeback can be filed for a number of reasons:
- By the shopper to report a transaction as invalid due to issues with their order (i.e., not receiving the item)
- By the shopper to report a transaction as invalid due to unauthorized activity
- By the bank if they find an error or problem with the transaction as a preventive measure
We recommend you contact us directly if you spot any unrecognized activity on your account or are having issues with your order. We are happy to investigate.
To report fraudulent activity:
For help with order issues:
“How does this impact my Sezzle account?”
Chargebacks appear as failed payments on your account, and no new order can be placed until the chargeback is resolved. If you’d like to continue using Sezzle, you’ll need to cancel the chargeback.
“How do I cancel the chargeback and use Sezzle again?”
You will need to contact your bank and request that the chargeback(s) be reversed. You may need to specify the amounts, dates, or all charges associated with Sezzle. You should be able to view the payments in question by logging into your dashboard (which you can do by clicking here) and viewing the notifications or looking for failed payments.
Once our bank receives notification from your bank that this process is complete, it will open these payments up to be resolved. Depending on your bank, this can be a lengthy process, sometimes a couple of months. Again, this is why we recommend working with Sezzle first.
Your bank should be able to provide additional information or clarity on the chargeback process. Please monitor your dashboard periodically to check when these payments may be resolved.