By approving a dispute, our team concluded that the merchant had not fulfilled the order as placed, so the dispute team will open a line of communication and act as mediators between you and the merchant. This does not mean you will be guaranteed a refund, but we will try to find the best possible solution given the information at hand.
Ensure you do not have Sezzle texts blocked or emails going to your spam folder so you can receive all dispute updates. All communication with the dispute team must occur within the dispute portal located in your dashboard, replacing the “Get Help With This Order” form on the order. Any time you get a notification regarding your dispute, head to your dashboard as soon as you can review any messages because they may ask for additional information to proceed.
For more general information regarding disputes, see How do disputes work?
If your dispute has been closed, see Why was my dispute closed?