If you have a dispute that was closed, it means that it has been resolved, or we cannot pursue the dispute any further. Below are a few reasons why a dispute might be closed:
- There is no evidence of the merchant incorrectly fulfilling your order or not sending it.
- A full or partial refund has been issued on the disputed order or item.
- A dispute was filed while the merchant was still within their posted turnaround time, so they have not yet breached their policies.
- A dispute was filed 90+ days after the order was placed.
For more information on the close reasoning, please reference emails from Sezzle with “Sezzle Contacted, Order Help” in the subject line or, if applicable, see the "Close Reason" in your dispute portal.
For more general information regarding disputes, see How do disputes work?