When you complete the “Get Help With This Order” form, a dispute is opened. Your form submission will go to one of our internal teams for further investigation, and you will be emailed directly with more information or next steps. Ensure you do not have Sezzle emails going to your spam folder so you can receive all dispute updates.
For order issues where the merchant did not fulfill the order as placed, you may be directed to continue the conversation with the disputes team in the dispute portal as they mediate with the merchant on your behalf.
In this case, all communication with the dispute team must occur within the dispute portal located in your dashboard, replacing the “Get Help With This Order” form on the order. Click “View Dispute” above the disputed order to see conversation updates.
For all other scenarios (i.e., unrecognized charges, and payment issues), our support team will communicate via email.
Whenever you get a notification regarding your dispute, please respond as soon as you can with additional information to proceed.
For more general information regarding disputes, see How do disputes work? If your dispute has been closed, see Why was my dispute closed?