If you received an email from Sezzle stating your submitted dispute has been approved, our dispute team is on the case! By approving a dispute, our team was able to conclude that the merchant has not fulfilled the order as placed, so the dispute team will open a line of communication and act as mediators between you and the merchant. This does not mean you will be guaranteed a refund, but we are going to try to find a resolution that everyone can, hopefully, be happy about.
At this point, please review your notifications to ensure you receive dispute updates. All communication with the dispute team must occur within your dispute portal, where you originally opened your dispute in your dashboard. Notification settings can be found here, and you can choose whether you’d like to get an email, a text, or both for dispute updates or any other Sezzle actions.
Any time you get a notification regarding your dispute, that’s your signal to head to your dispute portal and review any messages from the dispute team, especially because they may be asking for additional information from you to proceed.
For more general information regarding disputes, please reference the FAQ article linked here -> How do disputes work?
If your dispute has been closed, please reference the FAQ article linked here for more information -> I received an email stating my dispute was closed.