In most cases, you can bring your current phone number with you when you activate Sezzle Mobile. This is called transferring or “porting” your number.
When you bring your number to Sezzle Mobile, you keep the same phone number you already use.
Can I keep my current phone number?
When you bring your number to Sezzle Mobile, you keep the same phone number you already use.
If eligible, during signup, you’ll be able to choose ‘Keep my number’ and enter your current phone number. Eligibility and timing for number transfers will be confirmed during activation.
What do I need to bring my number to Sezzle Mobile?
To transfer your number, you’ll need a few details from your current carrier:
- Your current carrier name
- Your account number
- Your transfer PIN or account PIN
- The full address associated with the account
- The account holder’s name exactly as it appears on your current carrier account
You can usually find your account number in your current carrier’s app, online account, or bill. Your transfer PIN may need to be requested from your current carrier.
What do I need to know before transferring my number?
In some cases, a phone number or device may not be eligible to transfer to Sezzle Mobile.
To help your number transfer successfully, please make sure:
- Your number is active. The phone number must still be active with your current carrier.
- Port protection is turned off. If your current carrier has extra transfer protection turned on, you’ll need to turn it off with them before the transfer can be completed.
- Your number is eligible to transfer. Some phone numbers, such as certain VoIP or business lines, may not be eligible. If this happens, contact Sezzle Support for help.
- Your carrier account details are correct. Your account number, transfer PIN, full address, and account holder name must match your current carrier account exactly. If something does not match, the transfer may be declined, but you can correct the information and try again.
- Your transfer PIN has not expired. Some carriers’ transfer PINs expire quickly, so it’s best to request one when you’re ready to transfer your number.
- Your phone supports eSIM. Sezzle Mobile uses eSIM only and does not use physical SIM cards.
- Your phone is fully unlocked. Carrier-locked phones cannot be used with Sezzle Mobile. Your phone must be unlocked, even if it is locked to the same network Sezzle Mobile uses.
How do I transfer my number?
When signing up for Sezzle Mobile:
- Choose Keep my number
- Enter your current phone number
- Confirm the phone number you want to transfer
- Enter the account details from your current carrier
- Complete signup
After that, Sezzle Mobile will begin the transfer request.
How long does it take to transfer my number?
When you choose 'Keep my number' during signup, your Sezzle Mobile subscription is created, and your payment is charged right away.
Most number transfers are completed in under 30 minutes, but some may take up to 24 hours.
You’ll receive confirmation when your number transfer is complete.
You’ll then have up to 30 days to complete your number transfer from your current carrier. Please keep your current phone plan active until the transfer is fully complete.
If your number transfer is not completed within 30 days, your Sezzle Mobile subscription will be canceled, and your payment will be refunded.
Should I cancel my current phone plan?
No. Please do not cancel your current phone plan until your number transfer is fully complete.
If you cancel your current plan too early, your phone number may be released by your current carrier, and the transfer may fail.
Once your number has successfully transferred to Sezzle Mobile, you can contact your previous carrier if you need help closing your old account.
When will I be charged?
When you sign up for Sezzle Mobile and select 'Keep my number', your payment will be charged immediately.
You’ll have up to 30 days to complete your number transfer. If your number transfer is not completed within 30 days, your Sezzle Mobile subscription will be canceled, and your payment will be refunded.
What if my number transfer is still pending before renewal?
If your number transfer is still incomplete the day before your plan renews, your Sezzle Mobile subscription will be canceled, and your payment will be refunded.
This applies even if your current carrier is still processing the transfer request.
If you still want to use Sezzle Mobile, you’ll need to sign up again.
What if I enter the wrong information?
If your carrier details are incorrect, your number transfer may be delayed or fail.
Before submitting, make sure your account number, transfer PIN, full address associated with the account, and account holder name match the information on your current carrier account.
Will I lose service while my number is transferring?
Keep your current phone plan active until your transfer is complete. This helps make sure your number stays available and reduces the chance of losing service during the transfer.
You’ll receive confirmation once your number has transferred successfully to Sezzle Mobile.
Where can I get help?
Support for Sezzle Mobile is available directly through the Sezzle app. You can manage your plan, find help articles, and contact support from the app.