If you find yourself in a frustrating situation with one of your Sezzle orders, have no fear! Our dispute team is here and may be able to assist. We consider issues to be disputable when the merchant hasn’t fulfilled an order as it was initially placed. So, if you’ve changed your mind about an item, that would not be disputable, but if the merchant is well outside their promised turnaround time, that could be!
- Submitting a Dispute
- Example Disputable Situations
- Approved Disputes
- Denied Disputes
- Closed Disputes
Submitting a Dispute
First, we ask that you try to work with the merchant. It’s possible they may be willing and able to resolve the issue quicker than you think! However, if you have already reached out to the merchant and they aren’t assisting, here’s what you want to do next.
- Log into your Sezzle dashboard
- From the Orders tab, navigate to "All Orders."
- Click on the order in question.
- Lastly, select “Get help with this order” below the order details which will take you to a form to complete. Then click “Open” to submit the dispute request.
Once the dispute team receives this form, they will evaluate your situation over the next 2-3 business days and update you with the next steps as soon as possible.
Example Disputable Situations
In the table below, we've provided a few scenarios of disputable and non-disputable issues:
|Disputable Issue||Non-Disputable Issue|
|The merchant is outside their processing window and still hasn't shipped your order.||The order was stolen off of your doorstep.|
|You ordered a blue shirt, but the store sent a red hat and won't help fix it.||You don't like the color of the shirt you ordered.|
|The order got shipped to a different address than the one provided at checkout.||You need to update your shipping address.|
If you have received an email stating your dispute was approved but are unsure what is expected or what to do next, please reference the information in the help article linked here -> I received an email stating my dispute was approved.
If you have received an email stating your dispute was denied, please review the table above to confirm whether or not your dispute is disputable, and reference the FAQ article linked here for more information -> I received an email stating my dispute was denied.
If you have received an email stating your dispute was closed and are unsure what this means or how to proceed, please reference the information in the help article linked here -> I received an email stating my dispute was closed.