We understand the importance of keeping your Sezzle account safe and secure, and we've implemented several measures to ensure your account is always protected.
What measures does Sezzle take to protect my account?
We use real-time fraud monitoring and alerting to detect and prevent unauthorized activity on your account. Our system continuously monitors your account for suspicious transactions, including unrecognized activity and unusual spending patterns, and takes action where needed.
What happens if you detect suspicious activity on my account?
If we detect any suspicious activity on your account, we'll freeze your account and decline future transactions. If you don't recognize the transaction, we'll take the necessary steps to secure your account, including disabling your account temporarily and investigating the transaction.
Reference the resources below for extra measures you can take:
I don't recognize an order on my account.
I want to lock my virtual card and report fraudulent activity.
How do you determine what activity is suspicious?
Our system uses advanced algorithms to analyze your account activity and identify behavior patterns indicative of fraud. This includes things like sudden increases in spending, transactions made from unusual locations, and transactions made during abnormal hours.
Can I opt out of fraud monitoring and alerting?
Fraud monitoring and alerting are critical to our security measures and cannot be disabled. This service is necessary to protect your account from unauthorized access and fraudulent activity.
What can I do to help protect my account?
To help protect your account, we recommend that you:
- Keep your login credentials secure, including your username and password
- Regularly review your account activity and report any suspicious transactions; you can do this by locking your virtual card in your customer dashboard or App, disputing transactions, and contacting customer support. Please contact us as soon as you identify unauthorized transactions.
- Avoid sharing your account information with anyone, including family members and friends.
How can I keep my SSN protected or report that it’s been compromised?
Please keep in mind that you should never share your Social Security Number/Social Insurance Number with anyone over the phone or through email. A Sezzle Shopper Support agent will never ask for it, either. For Sezzle’s verification purposes, you only need to enter it in the secure verification tool when prompted by Sezzle.
See the resources from the Social Security Administration below: