We understand the importance of keeping your Sezzle account safe and secure, and we've implemented several measures to ensure that your account is protected at all times.
What measures does Sezzle take to protect my account?
We use real-time fraud monitoring and alerting to detect and prevent unauthorized activity on your account. Our system continuously monitors your account for suspicious transactions, including unrecognized activity and unusual spending patterns, and takes action where needed
What happens if you detect suspicious activity on my account?
If we detect any suspicious activity on your account, we'll freeze your account and decline future transactions. If you don't recognize the transaction, we'll take the necessary steps to secure your account, including disabling your account temporarily and investigating the transaction.
Reference the resources below for extra measures you can take:
I don't recognize an order on my account.
I want to lock my virtual card and report fraudulent activity.
How do you determine what activity is suspicious?
Our system uses advanced algorithms to analyze your account activity and identify patterns of behavior that are indicative of fraud. This includes things like sudden increases in spending, transactions made from unusual locations, and transactions made during abnormal hours.
Can I opt out of fraud monitoring and alerting?
No, fraud monitoring and alerting is a critical component of our security measures, and it cannot be disabled. We believe that this service is necessary to protect your account from unauthorized access and fraudulent activity.
What can I do to help protect my account?
To help protect your account, we recommend that you:
- Keep your login credentials secure, including your username and password
- Regularly review your account activity and report any suspicious transactions, you can do this by locking your virtual card in your customer dashboard or App, disputing transactions, and contacting customer support. Please contact us as soon as you identify unauthorized transactions.
- Avoid sharing your account information with anyone, including family members and friends
If you have any additional questions or concerns, please don't hesitate to contact us.