If you have submitted a dispute in your dashboard and received an email stating it was denied, unfortunately, we are not able to pursue it with the information provided. Below are a few reasons why a dispute might be denied.
- Based on the evidence provided, it doesn’t appear the merchant incorrectly fulfilled your order.
- A dispute was requested for an issue that isn’t disputable, for example, wanting to adjust a payment date.
- A dispute was requested while the merchant was still within their posted turnaround time, so they have not yet breached their policies.
You will receive an email explaining why your dispute was denied and the steps we recommend you take to resolve the issue.
For a more in-depth explanation of what issues are disputable, please reference the FAQ article linked here -> How do disputes work?