If you attempt to reset your PIN, change your phone number, or verify your email address, an email will be sent to the email address listed on your Sezzle account for verification. If you are not receiving this email, please use the troubleshooting steps below:
- Make sure you are checking the correct email inbox. Sometimes having two very similar email addresses (like firstname.lastname@example.org and email@example.com) can cause confusion. Please check all your known email inboxes for any messages from Sezzle.
- Check spam and junk folders. While we do our best not to spam your inbox, email providers sometimes automatically flag emails from Sezzle as spam. If your inbox doesn't have any messages from Sezzle, please check your spam and junk folders, and be sure to add our email address to your contacts to ensure other emails from us go straight to your inbox.
No longer have access to the email on your Sezzle account?
If you no longer have access to the email address associated with your Sezzle account, you'll need to change the email address listed in your dashboard. You can do this in your dashboard in the "Personal Information" section.
If you no longer have access to the email address associated with your Sezzle account and you are unable to log in, you'll need to reach out to us to have it changed so you can successfully verify your identity. Learn more about ways to contact our team here.