You can protect yourself against any potentially fraudulent activity on the Sezzle virtual card1 by canceling/locking it to prevent usage and reporting fraudulent charges from your Sezzle app.
Single-use Card
How to Cancel a Single-Use Card
- Log into your Sezzle dashboard or mobile app and navigate to the “Virtual Card” tab.
- Select the card you would like to cancel and click “Cancel Card.”
Reporting Fraudulent Activity
Contact support to report any fraudulent or unrecognized activity and we would be happy to investigate.
Multi-use Card (Anywhere users)
How to Lock the Multi-Use Card
- Log into your Sezzle dashboard or mobile app and navigate to the “Virtual Card” tab.
- Click “Lock Card” and select “Lock Card” in the pop-up window to confirm.
Once the card has been locked, it cannot be used for any purchases.
When you feel the card is safe to use again, click the same toggle again, and the card will be unlocked. Once this has been selected, the Virtual Card will be available for use.
Reporting Fraudulent Activity On the Multi-Use Virtual Card
You can report this activity directly from the “Virtual Card” tab if you believe the Virtual Card has been used fraudulently.
From there, select “Report a Problem.” You will then be guided through questions to gather evidence regarding your claim. Once you answer all the questions, the information will be sent to our team for investigation, and the Virtual Card will be locked.
Until a resolution to the reported issue has been found, you cannot unlock the Virtual Card.
This means that if you report fraudulent activity, you will need to wait until our team has concluded its investigation before using the Virtual Card again.
Sezzle Virtual Cards are issued by both WebBank, and Sutton Bank, Member FDIC, pursuant to a license from Visa U.S.A Inc. The issuer of the card will be displayed at the time of issuance. See User Agreement for details. Sezzle provides access to financing in the form of installment loans.
Sezzle is not a bank.