You can protect yourself against any potentially fraudulent activity on your Sezzle Virtual Card by locking it to prevent usage and reporting any fraudulent charges from your Sezzle app.
Locking & Unlocking Your Virtual Card
To lock your Sezzle Virtual Card:
- Log into your Sezzle dashboard or mobile app and navigate to the “Virtual Card” tab.
- Click the toggle next to “Lock Card” and select “Lock Card” in the pop-up window to confirm.
Once your card has been locked, it cannot be used for any purchases.
When you feel your card is safe to use again, click the same toggle again, and your card will be unlocked. Once this has been selected, your Virtual Card will be available for use.
Reporting Fraudulent Activity On Your Virtual Card
If you believe your Virtual Card has been used fraudulently, you can report this activity directly from the “Virtual Card” or “Account” tab under “Security.”
From there, select “Report a Problem.” You will then be guided through a series of questions to gather evidence regarding your claim. Once you answer all the questions, the information will be sent to our team for investigation, and your Virtual Card will be locked.
Until a resolution to the reported issue has been found, you cannot unlock your Virtual Card. This means if you report fraudulent activity, you will need to wait until our team has concluded its investigation to use your Virtual Card again.