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  1. Sezzle Canada
  2. Help With Existing Orders & Payments

Help With Existing Orders & Payments

How to navigate returns, refunds, disputes, and order payments.

General Order Help

  • Worry-Free Delivery (Seel)
  • How do I make changes to or cancel my order?
  • How do I return or exchange an order?
  • I haven't received my order.
  • I received my order, but the merchandise inside the package was damaged.
  • Why was my order canceled?
See all 10 articles

Help with Premium Merchants & Affiliates

  • I need help with a Sezzle Premium order.
  • I've purchased a gift card and am not able to use it.
  • How will subscription charges appear on my account?

Order Payments & Fees

  • Why was I charged a fee?
  • Understanding Coordinated Universal Time (UTC)
  • How much do I owe Sezzle?
  • Why did my payment fail, and what do I do to fix it?
  • Why is my payment still listed as processing?
  • What are late payment fees?
See all 12 articles

Refunds

  • How do refunds work for returned or canceled orders?
  • I can't find a refund on my account.
  • How will I get my refund if my payment method has been canceled or closed?

Disputes & Fraud

  • What happens when I dispute (or charge back) a Sezzle transaction?
  • I don't recognize an order on my account.
  • How do disputes work?
  • What happens after my dispute is opened?
  • Why was my dispute closed?
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