FAQ

Account & Settings

• I'm having issues verifying my email address.
• I need to change my phone number.
• I need to update my account information.
• I need help getting logged in.
• How do I manage my long-term financing account information?
• I want to close my account.

Payments & Rescheduling

• My payment method isn't supported.
• Where can I use my Sezzle Virtual Card?
• How do I reschedule a payment?
• I need to add a new payment method.
• How do I pay off an order in full or early?
• Why was I charged a fee?

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Declines & Limits

• Is there a minimum to use Sezzle?
• Why was I declined for an order?
• How do I know my Sezzle limit?
• I ran into an issue at checkout.
• How do I see my Virtual Card limit?

Refunds

• How do refunds work?
• I haven't received my refund yet.
• I was overcharged.
• How do refunds work with purchases made with a Sezzle Virtual Card?
• How do refunds work for Sezzle’s long-term financing partners?

Delivery & Returns

• I haven't received my order.
• I received my order, but the merchandise inside the package was damaged.
• I need to make changes to an order.
• I need to cancel my order.
• I need to return or exchange an order.
• I received an additional order / I see more than one authorization on my account.

Products & Services

• How do I redeem my Rewards?
• What is Sezzle Rewards?
• How do I cancel my Sezzle Premium plan?
• How do I manage my Sezzle Premium plan?
• What is Sezzle Premium?
• Can I send a gift card to a friend?

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Fraud & Disputes

• I don't recognize an order on my account.
• I want to lock my virtual card and report fraudulent activity.
• How secure is Sezzle?
• How do disputes work?

Contact Us

• I need to contact Sezzle Shopper Support