FAQ

Account & Settings

• I need to change my phone number.
• I need to update my account information.
• I need help getting logged in.
• How do I manage my Sezzle + Ally Lending Account Information?
• I want to close my account.

Payments & Rescheduling

• My payment method isn't supported.
• Where can I use my Sezzle Virtual Card?
• How do I reschedule a payment?
• I need to add a new payment method.
• How do I pay off an order in full or early?
• Why was I charged a fee?

See all 12 articles

Declines & Limits

• Why was I declined for an order?
• How do I know my Sezzle limit?
• I ran into an issue at checkout.
• How do I see my Virtual Card limit?

Refunds

• How do refunds work?
• I haven't received my refund yet.
• I was overcharged.
• How do refunds work with purchases made with a Sezzle Virtual Card?
• How do refunds work for Sezzle + Ally Lending?

Delivery & Returns

• I haven't received my order.
• I received my order, but the merchandise inside the package was damaged.
• I need to make changes to an order.
• I need to cancel my order.
• I need to return or exchange an order.
• I received an additional order / I see more than one authorization on my account.

Products & Services

• Sezzle BINGO $10K Giveaway
• What is Sezzle, and how does it work?
• Sezzle and Bass Pro Shops
• What is Sezzle Up?
• What is the Sezzle Virtual Card and how do I sign up?
• How does Sezzle Up impact my credit?

See all 10 articles

Fraud & Disputes

• I don't recognize an order on my account.
• How secure is Sezzle?
• How do disputes work?

Contact Us

• I need to contact Sezzle Shopper Support