FAQ

Sezzle Virtual Card

• What is the Sezzle Virtual Card and how do I sign up?
• How do I use the Sezzle Virtual Card?
• How do refunds work with purchases made with a Sezzle Virtual Card?
• How do I see my virtual card limit?
• I received an additional order / I see more than one authorization on my account.
• I was declined for a purchase using my Sezzle Virtual Card

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Getting Started & Placing New Orders

• What is Sezzle, and how does it work?
• How does Sezzle impact my credit score?
• How do I know my Sezzle limit?
• I was declined for an order - why?
• I ran into an issue at checkout.
• What is Sezzle Spend?

Past Orders

• I need to make changes to an order.
• I need to cancel my order.
• I haven't received my order.
• I need to return or exchange an order.
• I don't recognize an order on my account.
• How do disputes work?

Payments

• My payment method isn't supported.
• I need to add a new payment method.
• How do I pay off an order in full or early?
• How do I reschedule a payment?
• Why was I charged a fee?
• How do refunds work?

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Logging In & Account Settings

• I'm having issues verifying my billing address.
• I need to update my account information.
• I need to change my phone number.
• I need help getting logged in.
• I want to close my account.

Sezzle Up

• What is Sezzle Up?
• How does Sezzle Up impact my credit?
• How do I shop at exclusive in-app stores?
• I have a problem with an order with an exclusive in-app merchant.