FAQ

Account & Settings

• I need to change my phone number.
• I need help getting logged in.
• I forgot my PIN. How do I reset it so I can login?
• When I try to login, I don't receive the one-time passcode text messages. What can I do?
• I'm having issues verifying my email address.
• I was supposed to receive a verification email but it's not appearing in my inbox.

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Payments & Rescheduling

• My payment failed, now what?
• My payment is listed as processing, but I already paid it.
• How do I pay off an order in full or early?
• What is Pay-in-Full, and how does it work?

Declines & Limits

• Why was I declined for an order?
• How do I know my Sezzle limit?
• Why is my spending power lower than before?
• Can Sezzle increase my spending power?
• Is there a minimum to use Sezzle?
• I ran into an issue at checkout while shopping online.

Refunds

• How do refunds work?
• How do refunds work with purchases made with a Sezzle Virtual Card?
• I can't find a refund on my account. 
• I received a refund but my payment method has been cancelled or closed. How will I get my refund?
• How do refunds work for Sezzle’s long-term financing partners?
• I was overcharged.

Delivery & Returns

• I haven't received my order.
• I received my order, but the merchandise inside the package was damaged.
• I need to make changes to an order.
• I need to cancel my order.
• I need to return or exchange an order.
• There are duplicate orders on my account.

Products & Services

• What is Sezzle, and how does it work?
• How do promotions work with Sezzle?
• What is Sezzle Spend?
• How do I earn Sezzle Spend back on purchases?

Fraud & Disputes

• I don't recognize an order on my account.
• I want to lock my virtual card and report fraudulent activity.
• How secure is Sezzle?

Contact Us

• I need to contact Sezzle Shopper Support