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FAQ

Sezzle Virtual Card

  • What is the Sezzle Virtual Card and how do I sign up?
  • How do I use the Sezzle Virtual Card?
  • How do refunds work with purchases made with a Sezzle Virtual Card?
  • How do I see my virtual card limit?
  • I received an additional order / I see more than one authorization on my account.
  • I was declined for a purchase using my Sezzle Virtual Card
See all 7 articles

Getting Started & Placing New Orders

  • What is Sezzle, and how does it work?
  • How does Sezzle impact my credit score?
  • How do I know my Sezzle limit?
  • I was declined for an order - why?
  • I ran into an issue at checkout.
  • What is Sezzle Spend?

Past Orders

  • I need to make changes to an order.
  • I need to cancel my order.
  • I haven't received my order.
  • I need to return or exchange an order.
  • I don't recognize an order on my account.
  • How do disputes work?

Payments

  • My payment method isn't supported.
  • I need to add a new payment method.
  • How do I pay off an order in full or early?
  • How do I reschedule a payment?
  • Why was I charged a fee?
  • How do refunds work?
See all 9 articles

Logging In & Account Settings

  • I'm having issues verifying my billing address.
  • I need to update my account information.
  • I need to change my phone number.
  • I need help getting logged in.
  • I want to close my account.

Sezzle Up

  • What is Sezzle Up?
  • How does Sezzle Up impact my credit?
  • How do I shop at exclusive in-app stores?
  • I have a problem with an order with an exclusive in-app merchant.
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