If you received an email from Sezzle confirming you received a refund on an order, but the refund hasn't posted to your original payment method yet, please double-check the refund details. If you haven't received confirmation from Sezzle the refund was issued, please work with the store directly to confirm they processed the refund.
If the merchant issues store credit, no changes will be made to your Sezzle account, and you will not receive a refund through Sezzle. You will need to continue paying off your Sezzle order, as you're now essentially paying off a gift card. Additionally, if you receive a cash refund or a refund through a third-party such as Venmo or PayPal, a refund will not be issued to your Sezzle account.
Because Sezzle pays the store in full for your order, the store will often send you a refund notice for an amount that is different than what you'll actually receive. This is because the store is refunding us for the amount we paid to them, and it's then our job to refund you based on how much you've paid us. To understand how refunds are calculated and processed at Sezzle, click here.
It may also take a business day or two for the store to fully process your refund - so keep an eye out for a refund notice from Sezzle, as that will confirm the date we received the refund from the merchant and adjusted your account. Typically, refunds post back to your original payment method within 10 business days from when we send the email.
Additionally, the refund may come in smaller amounts that are equal to each payment, or as one lump sum, depending on your payment method. We recommend reviewing your statements for charges from Sezzle, instead of looking for a specific dollar amount.
I paid for the order on more than one payment method, now what?
Sezzle processes any refunds on orders on a per-payment basis, working from the 4th payment backward to the 1st.
For example, let's say you placed a $100 order. The first three payments ($75 total) were paid on a credit card, and the final payment ($25) was paid on a debit card. If the merchant issued a $25 refund, we would credit the final payment - so you'd receive $25 back to your debit card, and no refund would be sent to your credit card.
In that same situation, if the merchant issued a $50 refund, we would credit the fourth and third installments. You would receive $25 on your debit card and $25 on your credit card.
This is an industry-standard, and we cannot override the payment method the refund is sent to.
The payment method I used is now canceled or closed.
Due to industry regulations, we can only send refunds back to the original payment method. However, most banks and card companies have policies in place for instances just like this. If you have a new account with the same institution, they can often credit the funds to the new account. If you closed all accounts entirely, they may notify you of the credit or issue you a check. In all instances, we recommend reaching out to your financial institution directly, as they'll be able to explain their processes.